Privacy policy

Swiss company identification number (UID): CHE-488.090.441

Contact for data protection enquiries: contact@dkapproved.ch

Phone: +41 78 243 85 37

Secondary phone: +41 76 385 94 40

This policy covers, in particular:

• Browsing this website
• Contact and availability enquiry forms
• Enquiries about a vehicle, price or driving experience
• Communications by email, phone or WhatsApp
• Delivery, collection and airport-related enquiries
• Gift voucher enquiries
• Preparing and fulfilling a rental
• External services or analytics tools, where activated with the user's prior choice

Visiting the website may automatically generate technical data, including:

• IP address
• Date and time of connection
• Pages viewed
• Browser
• Operating system
• Device type
• Technical connection information
• Logs required for security and diagnostics

This data may be used to operate the website, secure its infrastructure, detect errors or misuse and compile statistics where permitted.

Depending on the form used, information submitted may include:

• First name and, where requested, surname
• Email address
• Phone number
• Preferred contact channel
• Vehicle requested
• Rental package or enquiry type
• Dates and times
• Proposed duration
• Estimated mileage
• Location, municipality, canton or area
• Flight number where provided voluntarily
• Number of passengers or luggage information where requested
• Message and any other details provided freely
• Choices relating to the General Terms and Conditions, privacy or marketing communications

Please limit your initial message to details relevant to your enquiry. Do not send identity documents, driving licences, banking details or other sensitive documents without first agreeing on a suitable channel.

WhatsApp

If WhatsApp is selected, the website may prepare a message containing the information entered. Information is transmitted when the user actually opens or sends the message in WhatsApp. WhatsApp is operated by Meta and subject to Meta's own terms and privacy policies.

Email

When the user chooses email, the information is transmitted via the email service used and received by DK Approved at the official address shown on this website.

Selecting a reply channel authorises DK Approved to use that channel to respond to the enquiry concerned. This does not constitute consent to advertising communications.

When a rental is being prepared or confirmed, Dark Rent Sàrl may collect the information needed to verify eligibility, prepare the contract, hand over the vehicle, process the security deposit and payment, manage administration, return the vehicle, handle incidents or meet legal obligations.

This may include identification, driving licence, residential address, invoicing, payment, contract, vehicle or insurance claim data. It is not necessarily collected through the website's public forms.

• Responding to enquiries
• Advising customers on vehicle choice
• Checking availability
• Preparing quotations
• Confirming a rental package, price or mileage allowance
• Arranging handover, delivery, collection or return
• Preparing and performing rental contracts
• Managing communications before, during and after a rental
• Handling gift voucher enquiries
• Administrative and accounting follow-up
• Preventing abuse and securing services
• Meeting legal obligations
• Establishing or defending rights in complaints or disputes
• Improving the website's technical operation
• Sending marketing communications only with separate consent

Submitting personal information through the website, by email or via WhatsApp does not mean a vehicle is available, reserved or that a contract has been concluded.

The reservation, price and applicable arrangements must be expressly confirmed by DK Approved.

Subscribing to marketing communications is optional. The relevant checkbox must never be pre-selected, and declining marketing communications does not prevent a rental enquiry from being sent.

Consent can be withdrawn at any time by contacting contact@dkapproved.ch.

Replies and information directly related to an enquiry, reservation or rental do not constitute marketing communications.

Climbee SA

Climbee SA provides website design, maintenance, development, optimisation and technical support. Where necessary for its work, it may access only the data required for maintenance, security, diagnostics or technical improvements.

Climbee SA is not authorised to use this data for its own purposes.

Infomaniak

Infomaniak is involved in managing the domain name and DNS services.

LeadConnector and Filesafe

LeadConnector and associated infrastructure may provide technical features, forms, communication services, and hosting or delivery of media.

ReputationHub

ReputationHub provides the widget used to display certain reviews. Its external content loads only in accordance with the applicable cookie preferences.

Certain images, videos, audio files and other resources may be distributed through a content delivery infrastructure. Loading these resources may involve processing the technical data required for their delivery.

The website may display reviews or provide links to Google. The ReputationHub reviews widget is content supplied by an external service.

Where this widget requires consent, it must not load until the corresponding category has been accepted.

If consent is refused, a neutral placeholder with a direct link allows users to view Google reviews without automatically loading the widget.

The website links to DK Approved's official accounts:

Instagram: https://www.instagram.com/dkrentapproved/

TikTok: https://www.tiktok.com/@dkrent.ch

These links lead to external platforms, whose own policies apply when opened. A simple link should not be described as automatically transmitting data when no embedded social content is loaded.

No non-essential analytics, advertising or marketing tool may be activated before the user's prior choice.

If a new analytics tool, advertising pixel or marketing service is added in future, it must be recorded in the consent system, described in the Cookie Policy and blocked until the required choice has been obtained.

Personal data is neither sold nor rented. It may be shared with:

• Technical providers necessary for the operation of the website
• Providers involved in arranging or fulfilling a rental
• Authorities where disclosure is legally required
• Advisers or professional partners where necessary and permitted
• Payment providers and financial institutions when a payment or deposit is processed
• Insurers, assistance services and other parties involved where an incident requires it
• External services voluntarily used by the individual, notably WhatsApp

Some technical service providers or international platforms may process data outside Switzerland. Where required, this processing relies on the mechanisms and safeguards provided by applicable law.

Using WhatsApp, Instagram, TikTok, Google, LeadConnector or other international services may entail processing in different countries depending on the organisation of the provider concerned.

Data is retained:

• For as long as needed to respond to an enquiry
• For the period required to prepare a rental
• Throughout the contractual relationship where a rental is confirmed
• For as long as legal, accounting or administrative duties or evidential requirements demand
• Until consent is withdrawn where the processing is based on marketing consent
• Afterwards, it is appropriately deleted, anonymised or archived

Dark Rent Sàrl implements technical and organisational measures intended to limit unauthorised access, secure connections, protect accounts and maintain the tools in use.

Access is restricted to the people and service providers who need it to carry out their duties.

However, no transmission over the Internet can be guaranteed to be entirely risk-free.

Depending on applicable law, individuals may, in particular:

• Request access to their data
• Request correction of inaccurate information
• Request deletion where the relevant conditions are met
• Object to certain processing
• Withdraw consent
• Request data delivery or portability where applicable

Requests should be sent to: contact@dkapproved.ch

Reasonable identity verification may be requested where necessary to protect the data concerned.

Individuals who believe their rights are not being respected may contact the Swiss Federal Data Protection and Information Commissioner (FDPIC).

This policy may be amended to reflect changes to the website, services, providers or applicable law.